The title of the ticket field for end users in Help Center A tag added to tickets when the checkbox field is selected Presented for a system ticket field of type "tickettype", "priority" or "status"įor "checkbox" fields only. A "status" sub type of 1 adds the "On-Hold" option A "priority" sub type of 1 removes the "Low" and "Urgent" options. If true, end users must enter a value in the field to create the requestįor system ticket fields of type "priority" and "status". If true, agents must enter a value in the field to change the ticket status to solved If false, this field is a system field that must be present on all tickets Options are "zen:user", "zen:organization", or "zen:ticket" The validation pattern for a field value to be deemed validĪ filter definition that allows your autocomplete to filter down resultsĪ representation of what type of object the field references. See Dynamic Contentįor "regexp" fields only. The dynamic content placeholder if present, or the "title_in_portal" value if not.
The dynamic content placeholder if present, or the title value if not. The dynamic content placeholder if present, or the description value if not. Note that for accounts with ticket forms, positions are controlled by the different forms The relative position of the ticket field on a ticket.
Whether this field is editable by end users in Help Center Only presented for a system ticket field of type "custom_status"ĭescribes the purpose of the ticket field to users Required and presented for a custom ticket field of type "multiselect" or "tagger" The time the custom ticket field was created
If false, the field is hidden alongside infrequently used fields. If true, the field is shown to agents by default. A description of the ticket field that only agents can see
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